Essential
$39 CADper user / month · a starting foundation for a straightforward, well-documented environment.
Pricing factors / Before a quote
The number on the page is a starting point, not a scope.
Essential and Plus publish a CAD starting price per user. What your team actually pays depends on five things, and this page names them plainly.
Lire cette page en françaisTwo prices, many environments
A per-user rate cannot see your environment.
Two teams with the same headcount can need very different service. One has a tidy Microsoft 365 tenant and a modern device fleet; the other inherited undocumented access, aging hardware, and three unrelated vendors. Both can start the conversation at the same published rate. Neither should expect an identical written scope.
Five questions behind the number
Team and working language
How many people need support, in which language, and how often does a request move between English and French? Bilingual intake is a real design choice that shapes how the service is built, not an automatic surcharge.
Devices and workplace pattern
Device count, age, and condition matter, along with whether people work from one office, several, or home. A consistent fleet takes less recurring attention than a mixed one held together by exceptions.
Microsoft 365 condition
A clean, well-licensed tenant is cheaper to steward than one with orphaned accounts, unclear admin ownership, or licence sprawl left over from a previous arrangement.
Responsibility split
A fully managed relationship carries more of the operating load than a co-managed one that reinforces an internal IT lead. Compare managed and in-house
Starting condition
A documented handover from a cooperative provider costs less to absorb than an unknown environment with missing records. Read the transition guide
The published bands
These are starting bands, not a quote.
Plus
$49 CADper user / month · a fuller starting cadence where change, dependencies, and security-baseline follow-through need more attention.
Exact inclusions, coverage, response expectations, transition work, and any separately scoped project are confirmed in writing. This page does not promise that every environment qualifies at the published band.
Reading a proposal
A transparent number and a hidden one can look similar at first glance.
Worth comparingStates which users, devices, locations, and responsibilities are included, and names what sits outside recurring service.
Worth questioningQuotes a low headline rate but leaves administration, onboarding, or security follow-through undefined until after signature.
Before you compare
Normalize responsibility before you normalize price.
Two proposals are only comparable when they cover the same users, devices, and vendors, and treat the same recurring work as included rather than extra. Use the plan comparison and the responsibility map to ask better questions before a number becomes a decision.
Compare Essential and PlusNext step
Turn your IT context into a clear scope.
An introduction covers your team, Microsoft 365, devices, vendors, and responsibilities to transfer. You leave with the scope questions that need answers—without sharing secrets.
Prepare an introduction