A new hire starts Monday.
Account, device, and access should be ready in advance - not split across four requests you have to chase yourself.
Managed IT for Canadian teams
We manage your IT so your team can keep working.
One provider for employee support, device maintenance, and Microsoft 365 - in English or French, with a clear point of contact.
- Employee support
- Device maintenance
- Microsoft 365
The same service in English and French · plans from $39 CAD per user/month · scope confirmed before you sign.
Service areas
The full IT scope, organized by area.
- Employee support
- Device lifecycle
- Microsoft 365 operations
- Identity and access management
- Cybersecurity essentials
- Backup and disaster recovery
- Business networking
- Business phone systems
- Cloud infrastructure and migration
- IT procurement and licensing
- Privacy and compliance
- Onboarding and offboarding
- Vendor coordination
- Fractional IT leadership
How a request gets handled
- You report itOne place to describe the problem - no need to guess which system is at fault.
- We check itWe check the account, device, and Microsoft 365 settings involved.
- You get an answerA fix, or a clear next step with a named owner.
Concrete scope
What gets managed together.
- People
- Account access, password resets, and support requests.
- Workplace
- Laptops, phones, software, and the vendors behind them.
- Microsoft 365
- Licensing, account cleanup, Teams and email, configuration changes.
- Decisions
- Risks, upcoming projects, and technical choices explained in plain language.
Employees should not have to chase three vendors to fix one problem.
We track who is working on what, so nothing falls through the cracks.
Common situations
A support ticket does not always tell the whole story.
Teams is up, but someone still cannot get their work done.
The cause could be a permission, an account, the device, or how a process is set up. We check all four.
A vendor says it is not their problem.
Someone has to chase it down across internet, hardware, software, and Microsoft 365 - that is our job, not yours.
Work rhythm
Today, this week, this month.
Today
We take the request, figure out what it is blocking, and get to work on it.
This week
We connect the dots on repeat problems, chase vendors, and flag anything nobody owns.
This month
We check security basics, flag upcoming decisions, and confirm what is covered in your plan.
What you should receive
Every request leaves a usable record.
Responsibility register
Who owns access, devices, vendors, decisions, and exceptions that affect daily work.
Exception list
Known but unresolved items, with an owner, next action, and employee impact.
Decision agenda
Choices that require budget, accepted risk, scope change, or action from another vendor.
Team service map
Build your team service map.
Identify the language, workplace pattern, systems, and recurring friction to cover. The map creates a discussion list in your browser; nothing is submitted.
Your next step
Never send passwords, recovery codes, API keys, or other secrets in your message.
Who does what
What a managed provider actually does.
When nobody owns an issue long-term, every problem starts from zero: which device, which account, what did we already try? We keep that history, so a repeat problem gets fixed faster the second time.
Your team makes the business calls: budget, priorities, and risk. We handle the technical work inside the agreed scope - accounts, devices, Microsoft 365, vendor calls - and tell you clearly when something needs your decision, your budget, or falls outside what is covered.
What we manage
Support requests, devices, accounts, Microsoft 365, and vendor follow-up, handled as one job, not separate silos.
What stays your call
Anything touching budget, risk, or how your team works comes back to you as a plain decision, not a surprise invoice.
What we promise
We spell out exactly what is covered and what is not. We do not claim a guaranteed response time unless it is written into your plan.
In practice: your team knows who to ask, recurring problems get fixed instead of just closed, and decisions land with the right person with enough information to act on.
Plans in CAD
Prices tied to a real scope.
Essential
$39 CADper user / month · core IT and Microsoft 365 management
Plus
$49 CADper user / month · security baselines, audit cadence, and priority support
Users, devices, locations, tenant condition, vendors, and retained responsibilities still shape the actual scope.
Compare the plansA useful conversation
Bring the environment you have. Leave with a clearer next step.
No passwords. No generic promises. Just your context, the responsibilities to clarify, and the question of fit.
Use the readiness assessment